If you are having your order shipped out, please understand that DrnxMyth is not selling or shipping your order to you. Instead, and by law, your order must be sold and shipped by a licensed liquor retailer who carries our product. Typically, these liquor retailers use shipping carriers like FedEx, or UPS, or GLS. If you order after 3:30 on a Thursday, your order will be shipped the following Monday. Shipping carriers like FedEX and UPS are notoriously unreliable over the weekend and this is why Friday shipping is unavailable. Please understand that DrnxMyth has no control over the shipment of your product. Our customer service team is here as a courtesy to help you where possible, but we are not in control of your shipment. Please make sure to utilize Route Insurance so your order is protected.
Orders are shipped in insulated containers with ice packs. You will receive a text message and/or email updates from the shipping carrier and the retailer that references your order and provides a tracking number. We have tested our drinks at a variety of temperatures and find that they have no microbial spoilage all the way until the 30 day mark, even at 95 degrees. This means if your drink arrives with gel packs melted, it's highly unlikely your drinks have spoiled. Please let us know if you feel like your drinks have spoiled and we will work with the retailer who sold and shipped these to you for a resolution.
If you order same-day delivery, please note that retailers are working with their own delivery drivers or using delivery couriers such as DoorDash and Postmates. Sometimes, things happen... car trouble, acts of nature, getting lost, traffic... so please know that they are doing everything in their power to get your order to you as quickly as possible! Orders placed between the 11pm - 5pm cut-off time will be delivered same-day.